Description 

This course aims to impart crucial knowledge regarding the legal rights and protections for individuals with disabilities who depend on service dogs and emotional support animals (ESAs). Participants will become acquainted with the Fair Housing Act (FHA), the guidelines set forth by the Department of Housing and Urban Development (HUD), and the application of the Americans with Disabilities Act (ADA) concerning service dogs and ESAs.

Gain an understanding of how significant federal civil rights laws safeguard individuals with disabilities in housing situations. It is vital to comprehend the procedure for addressing accommodation requests and how to respond appropriately.

By the conclusion of the course, you will be prepared to adeptly navigate the intricacies of service animal and ESA compliance, ensuring fair and respectful treatment for individuals with disabilities.

Learning Objectives:

• Understand the function of Service Dogs and Emotional Support Animals (ESAs)
• Responding to accommodation requests
• What inquiries are permissible and impermissible
• Differences and definitions among ADA, HUD, and the Fair Housing Act (FHA)

Areas Covered:

• Clarification regarding the role of service dogs and ESAs
• Privileges associated with service dogs
• Distinctions between the privileges of service dogs and ESAs
• Identifying which animals are recognized for emotional support
• Can aggressive breeds qualify as service animals?
• What actions to take if a service animal displays aggression towards other residents, staff, or animals
• Permissible questions to ask
• Questions that should be avoided

Who Should Attend

• Regional managers
• Property owners
• Community Managers/Directors
• Multi-site Managers (Area, Regional)
• Training & Development Professionals
• Assistant Managers
• Housing specialists